Expert help, whenever it matters.
From onboarding to production incidents, NovaMap's support team knows OIE inside and out. Get expert help when it matters — without waiting on a forum post.
Community forums don't have an SLA
Open source gives you freedom. It doesn't always give you a safety net. When a production interface goes down at 2 AM and patient data isn't flowing, you need someone who picks up — not a forum thread with three upvotes and no answer. Most teams cobble together support from community channels, internal tribal knowledge, and hope. That works until it doesn't.
Help that actually helps
Dedicated integration experts
Our support team lives and breathes OIE and Mirth Connect™. No generalists reading from a script — you get people who've built and operated integration engines in healthcare.
Fast incident response
When production breaks, the clock matters. Submit a ticket and get a real response from someone who understands your setup — not an auto-reply.
Onboarding and migration assistance
Moving from Mirth Connect™? Starting fresh with OIE? Our team walks you through setup, configuration, and best practices so you're not guessing.
Proactive guidance
Support isn't just for when things break. Get architecture reviews, upgrade planning, and optimization advice to keep things running smoothly.
Getting help is simple
Open a ticket
Submit a request directly from the NovaMap Portal — no separate tool, no email chain.
Get matched with an expert
Your ticket goes to someone who knows your environment and integration stack.
Resolve and learn
Get your issue fixed and walk away with the knowledge to handle it next time.
